Frequently Asked Questions
Everything you need to know about the world's finest headphones.
What makes ABYSS headphones different from standard headphones?
ABYSS headphones utilize proprietary thin-film planar magnetic transducers and high-quality materials like aircraft-grade aluminum to provide a level of resolution, dynamics, and realism that far exceeds conventional driver designs.
Do I need a special amplifier to drive ABYSS headphones?
Yes, to experience the full potential of our headphones, we recommend a high-quality dedicated headphone amplifier. Models like the AB-1266 Phi TC require significant power to perform optimally.
How long does shipping take for international orders?
We ship globally via express carriers. International orders typically arrive within 5-10 business days, depending on customs processing times in your specific country.
What is your return policy?
We offer a 14-day return period for items in original, like-new condition. Please note that a restocking fee may apply, and custom-built products may have specific limitations.
Do the headphones come with a warranty?
All ABYSS headphones come with a 2-year private use warranty against defects in materials and workmanship. You can also register your product online to ensure streamlined support.
Can I upgrade my older ABYSS model?
We often offer upgrade paths for existing owners to trade in or hardware-update their older sets to the latest 'TC' or 'Phi' specifications. Please contact our support team for current upgrade availability.